Frequently Asked Questions ?

question Why are there no local numbers displayed on My Contacts list?
You may have used up all of the numbers we have available for One Touch Calling. If you don’t see any numbers please contact Support to resolve this issue.
question Can I assign more than one number to the same contact?
Yes,but only as long as the contact numbers are different for the same contact.
question How do I add/remove a name from my favorites list?
Just hit the “DELETE” key to erase a name.
question How do I edit a number or a contacts name?
Just hit the "DELETE" key to erase a name and add the contact with the correct information.
question How do I delete a contact?
Just hit the "DELETE" key to erase a contact.
question How do I add a contact?
Log in and access the USER MENU. Click on Manage Contacts and add your contact here.
question Can I call my friend in a non-TelCan country?
Calls are allowed for every country in the World.
question How do I use your calling card service after buy a PIN?
  • Dial the local access or toll free access number.
  • Enter your PIN(If not register for pin free)
  • Dial the phone number of the person you are calling (Country Code + Phone Number).
question How do I setup PIN Free Dialing?
  • Go to https://www.telcan.com/
  • Click on "User Login"
  • Enter your "User Name" and "Password"
  • Click on "PIN Free Dialing Setup menu item"
  • Enter phone number(s) from which you make call frequently
question How do I setup Speed Dial?
  • Go to https://www.telcan.com/
  • Click on "User Login"
  • Enter your "User Name" and "Password"
  • Click on "Speed Dial"
  • Enter Phone Number, Name and Speed Dial
question How do I setup Auto Recharge?
  • Go to https://www.telcan.com/
  • Click on "User Login"
  • Enter your "User Name" and "Password"
  • Click on "Auto-Recharge"
  • Select PIN
  • Select Auto-charge "YES"
  • Select how much you want to Auto-Recharge
  • Select when your balance below certain amount
question How do I recharge my PIN?
  • Go to https://www.telcan.com/
  • Enter your "User Name" and "Password"
  • Click on "Manual Recharge"
  • Select recharge amount
  • Click on Submit
question How do I view my Account Activity?
  • Go to https://www.telcan.com/
  • Click on "User Login"
  • Enter your "User Name" and "Password"
  • Click on "View Account Activity"
  • Select the PIN, From Date and To Date
  • Click on "View Account Activity"
question Is it safe to purchase through online using TelCan.com website?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.
question Is there any fee?
There is no connection fee or monthly fee or disconnect fee or weekly fee or daily fee. There is also no taxes or hidden charges. Only a $0.50 transaction fee each time you purchase or recharge account.
question What is the expiration date?
TelCan cards expire 180 days from the first time of purchase new card. Cards can be recharged at any time which will reset the expiration date. Previous balances will carry over.
question Why make calling card calls using a local access number?
Local telephone number is used as an access number for TelCan service. Local Access Numbers are used to reduce costs and provide better pricing for consumers.There is no charge to call on local access number from our side. Please check with your phone service provider before using it. Local access number has lower rates than toll free number hence you can get more minutes. We have more than 5000 nation-wide local access numbers for our service. Local access number is free-of-charge for local area calls. If you cannot find a local access number in your area but you have a cellular phone with unlimited weekend and night long distance free minutes, you can call our phone card local access numbers from your mobile phone to take advantage of your cell phone plan.
question Do you offer any free minutes to check the quality of your service?
Currently, we don't have any free trial offer. For any reason, if you don't like our service, we refund 100% of the purchase amount.
question I live outside of USA. Does this prepaid phone card can be used from outside of USA?
By default, you can call from anywhere in the world to India, USA, Canada, and China. If you want to call different country, you need send an email to support@telcan.com to configure your account to call that country.
question I am a new customer, how do I purchase prepaid phone cards on this website? How do I login?
It's very simple. In our site, click "Buy Now" link at the left bar, enter all the information and click on "Go". Our system will display the account information and the instructions to use the card. Once you get the account information, you can login into our system using the User Name and Password. You will find different options to change your personal information, recharge your card and view your call history.
question Is it necessary for my address to exactly match with the address currently on file with my credit card issuer?
For security reasons, it is absolutely necessary that your address & Zip code match with the address & Zip code currently on file with your credit card issuer.
question When will I get the prepaid phone card pins? Can I use them right away?
Prepaid phone cards pins will be displayed on your monitor immediately after successful processing of your credit card. Phone card pins can be used for making calls right away, you don't have to wait. We do not snail mail prepaid phone cards.
question My family/friend has a cell phone in outside USA and CANADA. Can I call them on their mobile phone?
Yes, you can use phone cards to make calls to cell phones outside of USA and CANADA. You may also see the rates in our rate calculator.
question Do you guarantee that calls will be connected every time and that there will be no busy signals?
Most of the cards sold on our website are using best the carriers and Advanced VoiP Call Routing Capabilities. You should generally not have such problems with our cards, but to be practical, there is no 100% guarantee that your call will always go through due to the nature of the telecommunications systems in the World.
question Can I pay by check or money order?
Sorry, currently we do not accept check or money order. We may consider this option in future.
question I forgot my password. How can I retrieve my password?
Click "Forgot Password?", enter your Email ID and click "Send My Account information". Your Account information or Login details will be emailed to you right away. You will receive the Login details email within two minutes.
question I misplaced the phone card pins that I purchased from this website a few days back. How do I retrieve the pins?
Click "User Login", enter your User Name and Password, and click on "Login". Click "View PINS/User Instructions" or "View My pins/check balance" to view your PINs.
question Do I need to have a long distance carrier to use prepaid phone cards?
No, you do not need a long distance carrier on your phone to use prepaid phone cards.
question How good is the customer service?
You can chat live with our customer service using "LIVE HELP" option in our website. Also, you can find the customer service number in our web site. Customer service is generally knowledgeable and in most cases will provide you with instant service solutions. Customer service will handle all service-related
question How Do I setup Skype PIN Free dialing?
  • Launch Skype, then add our Skype ID "callus-2014" in the Skype contact list.
  • Login to TelCan.com and go to the USER MENU. Here you will see a menu item that says "USE SKYPE TO DIAL PIN FREE" and select.
  • Select the PIN you wish to program the Skype feature and Register your Skype ID for PIN Free Dialing by clicking on the Register button.
  • To make a call using Skype, just launch Skype and go to the Contacts menu. Click on the TelCan ID "callus-2014" and then listen to the prompt to enter the Destination Number followed by #.

Your TelCan India Calling Experience

We hope we answered all your questions about TelCan.com. Here are some additional facts you may want to know about TelCan. TelCan is a PIN and PIN-LESS based service designed to provide Non-Resident Indians and Indian Business Travelers with the lowest cost phone card to call India. TelCan serves India callers that require reliable, low cost India calling services for calling to India and anywhere else in the World for less. Our service built on a reliable, redundant VoiP calling card network that dispenses a virtual India calling card that works with local, international and toll free access numbers.

TelCan has its own 24 hour customer service staff in the U.S. and India. Additionally, the TelCan development team is always working on new ways to reduce your India call costs and to add useful new features such as our "Speed Dial to Skype Feature". The overall goal is providing you with the lowest cost calls to India and anywhere in the World. TelCan offers a lowest cost India calling and standard calling card user options. We have such features as auto-recharge, manual recharge via IVR and web and even some advanced features to make your lowest cost India Call Card experience convenient and economical. TelCan.com is the smart choice for making all your India call card calls. We strive to provide a feature rich, high quality and lowest cost India calling card service.

TelCan specializes in the lowest cost India Calling Card Services and provides the lowest cost India calling cards and PINS. TelCan is the preferred India Call Card Service to call India! There are many other Calling India Card providers specializing in providing cheap India calling services and phone cards. Only TelCan has the intense focus of india calling services combined with all of the powerful, user friendly features, quality and honest billing. TelCan is the business callers choice to call India clearly, cheaply and with an honest bill. TelCan is your cheap India calling card provider. Please use a TelCan PIN anytime you need a calling card to call India!