Customers can cancel the service anytime without any penalties or cancellation fees. All loaned or rented devices must be returned to Telcan within 14 days of cancellation in the original condition with all the associated parts, otherwise, Telcan will charge the listed price of the device. If the unreturned device is on a rent-to-own agreement, Telcan will charge the remaining amount of the device cost. Device Prices: Modem - $250, Wi-Fi Router - $100, Power Adapter - $50, VoIP Phone ATA - $100. Telcan will send the shipping label via email and it will be the client's responsibility to print the label and return the device.
Telcan can disconnect a customer’s service on the grounds of failure to pay if the account has been past due for more than 14 days. Telcan will provide notice at least 5 days in advance before disconnection. If the customer wishes to reconnect service, there is a reconnection charge of $50.
Telcan will report all late payments and overdue amounts to the Equifax Credit Bureau. 1% interest per month will be applied on the due amount.