• Check to make sure all of your cords and cables are securely connected to your router and modem. Sometimes a loose connection can cause problems with your Internet.
• Restart your router and modem by unplugging them, waiting a minute, and then plugging them back in. This can help reset your Internet connection and potentially fix any issues.
• Try connecting to the Internet using a different device, such as a laptop or phone. If you can connect using another device, then the problem is likely with the original device and not your Internet connection.
• If you're using a wireless connection, try moving your device closer to your router to see if that improves your connection. Sometimes a weak wireless signal can cause issues with your Internet.
• If none of these steps work, you may need to contact please contact our 24/7 bilingual support from either of the method below, Thank you!
  
  Live Chat / Chat en direct: https://www.telcan.com/chat
  Phone: 1-888-835-2268
  Online Inquiry: https://www.telcan.com/home/Contact
  FAQs: https://www.telcan.com/Support

Visit the website Telcan.com

1: Click on the box that asks you to enter the Address to check the Serviceability area.

2: Search for the plans that are serviceable at your address.

3: Click on "ORDER NOW" that you will find below the Internet plans.

4: Select from the options:

·        RENT: If you want a modem from Telcan.

·        BYOD (Use your own Device): If you wish to use your own modem and router

·        BUY: If you wish to purchase the modem from Telcan.

5: Click on Confirm once you have selected the modem options.

6: Under the Type of installation:

·        NEW INSTALLATION: If you wish to place a new order

·        TRANSFER EXISTING CABLE: If you wish to transfer the services from your previous provider

7: Please select from the following:

YES: If there is an existing line at your premises (DSL/Cable)

NO: If there is no line and you need a technician at your premises for Installation

8: Select the date and time as per your convenience and click on confirm.

9: Check for the summary and click on confirm 

10: Fill in the mandatory information and click on the terms and conditions checkbox.

11: Click on submit and you will be able to successfully place an order.

Please follow the below steps to change the Username and Password for your primary internet account:

2.4GHz Instructions

1. Navigate to the modem's web interface. (http://192.168.1.1)
2. Click on the Basic Configuration link. (Top right corner)
3. Click on the Wireless link.
4. Click on the 2.4GHz Wireless link.
5. Check the Enable Wireless box.
6. Set the SSID to your desired wireless network name.
7. Click Apply/Save

Click on the Security link.

1. Select the SSID name created in step 5.
2. Select your desired Network Authentication method.
3. Mixed WPA/WPA2 -PSK is good for backwards compatibility with older devices. (Recommended for most customers)
4. WPA2 -PSK is more secure but may not work with older devices. (Recommended for customers with all new devices)
5. Open is unsecure, no password required.
6. Shared is the equivalent of WEP. WEP encryption can "easily" be broken in less than 7 minutes.
7. 802.1x, WPA, and WPA2 require radius servers and as such are not generally suitable for home use. (Note: PSK versions do NOT require a companion server and are suitable for home use)
8. Enter your desired WPA/WAPI passphrase (or Network Key if you selected Shared), this will be your wireless password.
9. Click Apply/Save.

5GHz Instructions

1. Navigate to the modem's web interface. (http://192.168.1.1)
2. Click on the Basic Configuration link. (Top right corner)
3. Click on the Wireless link.
4. Click on the 5GHz Wireless link.
5. Check the Enable Wireless box.
6. Set the SSID to your desired wireless network name.
7. Set the Country to Canada
8. Set the Country RegRev to 2
9. Click Apply/Save

Click on the Security link.

1. Select the SSID name created in step 5.
2. Select your desired Network Authentication method.
3. Mixed WPA/WPA2 -PSK is good for backwards compatibility with older devices. (Recommended for most customers)
4. WPA2 -PSK is more secure but may not work with older devices. (Recommended for customers with all new devices)
5. Open is unsecure, no password required.
6. Shared is the equivalent of WEP. WEP encryption can "easily" be broken in less than 7 minutes.
7. 802.1x, WPA, and WPA2 require radius servers and as such are not generally suitable for home use. (Note: PSK versions do NOT require a companion server and are suitable for home use)
8. Enter your desired WPA/WAPI passphrase (or Network Key if they selected Shared), this will be your wireless password.
9. Click Apply/Save.