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There is no limit on the number of devices one can connect. The 50 Mbps plan is recommended for streaming simultaneously on up to 7 devices. You could have many more devices connected to the network but your experience might be affected if you simultaneously stream on more than 7 devices. We offer plans up to 500 Mbps to stream on up to 71 devices simultaneously. You are welcome to check out our website and pick a plan that best suits your need.
Yes! You can use your own modem. A list of compatible modems can be found on the order page after the serviceability check. Once you click on “Order Now” you will see the modem option - select “Use your own”.
On the website home page, check for the box on the top that says, “Check Service Availability”. Enter your detailed address including the street number, name, unit number, unit type and postal code.
Telcan is an Internet Service Provider (ISP) that owns its own network and manages its own Internet capacity. We use the “last mile” from Rogers, Bell, and Videotron to connect the service to the customer’s premises. Therefore the in-premise installation is done by Rogers/Bell/Videotron technicians.
Check to make sure all of your cords and cables are securely connected to your router and modem. Sometimes a loose connection can cause problems with your Internet.
Restart your router and modem by unplugging them, waiting a minute, and then plugging them back in. This can help reset your Internet connection and potentially fix any issues.
Try connecting to the Internet using a different device, such as a laptop or phone. If you can connect using another device, then the problem is likely with the original device and not your Internet
connection.
If you're using a wireless connection, try moving your device closer to your router to see if that improves your connection. Sometimes a weak wireless signal can cause issues with your Internet.
If none of these steps work, you may need to contact please contact our 24/7 bilingual support from either of the method below, Thank you!
To change the WiFi name (SSID) and Password on a CBN CH8568 modem, you can follow these steps:
Step 1: Connect to the Modem Ensure that your device (computer, laptop, or smartphone) is connected
to the CBN CH8568 modem either via an Ethernet cable or through a
wireless connection.
Step 2: Access the Modem Settings Open a web browser (such as Chrome, Firefox, or Internet Explorer) on
your connected device and type the default IP address of the modem in
the address bar. The default IP address for CBN CH8568 modem is usually
"192.168.0.1" or "192.168.100.1". Press Enter to access the modem's
administration page.
Step 3: Log in to the Modem You will be prompted to enter the login
credentials for the modem. The default username and password for the CBN
CH8568 modem are usually "admin" (without quotes) for both fields. If
you have changed the login credentials previously and don't remember
them, you may need to perform a factory reset on the modem.
Step 4: Navigate to the Wireless Settings Look for a tab or option related to "Wireless" or "WiFi Settings" and click on it to access the wireless configuration page.
Step 5: Change the WiFi Name (SSID) On the wireless configuration
page, you should see a field displaying the current WiFi name (SSID).
Delete the existing name and enter a new name for your WiFi network.
Choose a unique and easily recognizable name that you would like to use.
Step 6: Change the WiFi Password Below or near the WiFi name (SSID)
field, you will find an option to change the password or passphrase for
your WiFi network. Locate the field where the current password is
displayed and enter a new password of your choice. Make sure to choose a
strong and secure password.
Step 7: Save the Changes After entering the new WiFi name and
password, look for a "Save" or "Apply" button on the page. Click on it
to save the changes you made to the WiFi settings.
Step 8: Reconnect to WiFi Once the changes are saved, the modem will
apply the new WiFi name and password. You will need to reconnect your
devices to the WiFi network using the new name and password. Make sure
to update the WiFi network name and password on all devices that were
previously connected to your WiFi network.
To enter the modem configurations, use the Username and Password from the below 5 options: Admin / Admin123 Admin / Zte@Consumers251 admin / Onet345Ns87r Admin / CCI@AviationRd465 admin / admin0000
Click on Local Network > WLAN > WLAN Basic > WLAN SSID Configuration.
Look for SSID Name and WPA Passphrase for both 2.4GHz and 5GHz
Make appropriate changes in these and click on Apply.
Please follow the below steps to change the Username and Password for your primary internet account:
Please connect the laptop/computer directly with the internet modem using an ethernet cable.
Open any browser like Google Chrome, etc. and you need to enter the link 192.168.0.1
On the homepage it will ask you Username and Password, so you need to search on the modem for the Admin Username and Admin Password. It will be there below of the modem.
You need to enter the same and you will be logged in. Then you will have to click on Wireless from the top options.
Then you will find an option as Primary Network at the left corner please click on that option.
Then in the middle of the page you will find the option as Network Name (SSID); that box so you can edit the username as you wish.
Then you will see an option WPA Pre-Shared Key; in that box, you can edit the password you wish for.
Then click on the option Apply.
Your Username and Password will be changed, and you can
Click on "Advanced Setup" -> "WAN Service" (Left Menu)
Click "Edit" in front of "ppp0.0" interface
Enter your PPP Username and Password (Note: To know your PPP username and password please contact the support team) PPP Username: PPP Password: PPPoE Service Name: Telcan
Click the "Next" button, and then click again for the next three screens and then click "Apply/Save"
Click "UP" under Action to connect immediately, or wait for auto-connect and ensure that all three of the POWER, DSL and INTERNET lights are green.
Click on the Basic Configuration link. (Top right corner)
Click on the Wireless link.
2.4GHz Instructions:
Click on the 2.4GHz Wireless link.
Check the Enable Wireless box.
Set the SSID to your desired wireless network name.
5GHz Instructions:
Click on the 5GHz Wireless link.
Check the Enable Wireless box.
Set the SSID to your desired wireless network name.
Set the Country to Canada
Set the Country RegRev to 2
Click Apply/Save.
Click on the Security link.
Select the SSID name that you set in above steps.
Select your desired Network Authentication method.
If you are not sure, select Mixed WPA/WPA2-PSK which is good for most customers being backwards compatible with older devices.
Enter your desired WPA/WAPI passphrase (or Network Key if you selected Shared), this will be your wireless password.
Once you have logged in, select the "Wireless" option from the left-hand menu and then click on "Basic Settings" in the submenu.
In the "Basic Settings" menu, you will see the current Wi-Fi network name (SSID) and password (Security Key).
To change the Wi-Fi network name (SSID), enter a new name in the "SSID Name" field.
To change the Wi-Fi password, enter a new password in the "Security Key" field.
Click on "Apply/Save" to save the changes.
Once the changes have been applied, you will need to reconnect to the Wi-Fi network using the new Wi-Fi network name (SSID) and password (Security Key).
Note: Make sure to choose a strong and unique password for your Wi-Fi network to ensure the security of your internet connection.
To change the WiFi name (SSID) and password of a Technicolor CGA4234DGW modem, you can follow these steps:
Navigate to the modem's web interface. http://192.168.0.1/
Enter the administrative username and password in the Username and Password fields, then click Continue. Username: Leave it blank Password: Leave it blank
Click Wireless.
Click Radio.
Enter the Network Name to your desired wireless network name under 2.4GHz Wireless Network.
Enter the Network Name to your desired wireless network name under 5GHz Wireless Network.
Click Save.
Click Security at the top menu.
Enter the desired wireless password into the Network Password field under 2.4GHz Wireless Network.
Enter the desired wireless password into the Network Password field under 5GHz Wireless Network.
If your Wi-Fi isn’t connecting, try these steps: Ensure all cables are secure. Power cycle your modem and router. Ensure Wi-Fi is enabled, and use the correct SSID and password. Reduce the distance to the router. Remove obstructions and electronics between your device and the router. Forget the network and reconnect with the password. As a last resort, reset the router to factory settings. If issues persist, please contact our support for further assistance.
