Usage for all our plans is not throttled and unlimited. We offer download speeds up to 500 Mbps. You may pick

There is no limit on the number of devices one can connect. The 50 Mbps plan is recommended for streaming simultaneously on up to 7 devices. You could have many more devices connected to the network but your experience might be affected if you simultaneously stream on more than 7 devices. We offer plans up to 500 Mbps to stream on up to 71 devices simultaneously. You are welcome to check out our website and pick a plan that best suits your need.

Please follow these steps:

• Share your Referral Promo Code with your Friends.
• Your Friend enters the Promo Code on the signup page.
• You receive a $30 credit.
• Your Friend receives a $10 credit.

Learn more

Yes! You can use your own modem. A list of compatible modems can be found on the order page after the serviceability check. Once you click on “Order Now” you will see the modem option - select “Use your own”.

On the website home page, check for the box on the top that says, “Check Service Availability”. Enter your detailed address including the street number, name, unit number, unit type and postal code.

Telcan is an Internet Service Provider (ISP) that owns its own network and manages its own Internet capacity. We use the “last mile” from Rogers, Bell, and Videotron to connect the service to the customer’s premises. Therefore the in-premise installation is done by Rogers/Bell/Videotron technicians.

• Check to make sure all of your cords and cables are securely connected to your router and modem. Sometimes a loose connection can cause problems with your Internet.
• Restart your router and modem by unplugging them, waiting a minute, and then plugging them back in. This can help reset your Internet connection and potentially fix any issues.
• Try connecting to the Internet using a different device, such as a laptop or phone. If you can connect using another device, then the problem is likely with the original device and not your Internet connection.
• If you're using a wireless connection, try moving your device closer to your router to see if that improves your connection. Sometimes a weak wireless signal can cause issues with your Internet.
• If none of these steps work, you may need to contact please contact our 24/7 bilingual support from either of the method below, Thank you!
  
  Live Chat: https://www.telcan.com/chat
  Phone: 1-888-835-2268
  Online Inquiry: https://www.telcan.com/home/Contact
  FAQs: https://www.telcan.com/Support

Visit the website www.telcan.com

1. Click on the box that asks you to enter the Address to check the Serviceability area.
2. Search for the plans that are serviceable at your address.
3. Click on "ORDER NOW" that you will find below the Internet plans.
4. Select from the options:
• RENT: If you want a modem from Telcan.
• BYOD (Use your own Device): If you wish to use your own modem and router
• BUY: If you wish to purchase the modem from Telcan.
5. Click on Confirm once you have selected the modem options.
6. Under the Type of installation:
• NEW INSTALLATION: If you wish to place a new order
• TRANSFER EXISTING CABLE: If you wish to transfer the services from your previous provider
7. Please select from the following:
• YES: If there is an existing line at your premises (DSL/Cable)
• NO: If there is no line and you need a technician at your premises for Installation
8. Select the date and time as per your convenience and click on confirm.
9. Check for the summary and click on confirm.
10. Fill in the mandatory information and click on the terms and conditions checkbox.
11. Click on submit and you will be able to successfully place an order.

To change the WiFi name (SSID) and Password on a CBN CH8568 modem, you can follow these steps:

• Step 1: Connect to the Modem
  Ensure that your device (computer, laptop, or smartphone) is connected to the CBN CH8568 modem either via an Ethernet cable or through a wireless connection.
• Step 2: Access the Modem Settings
  Open a web browser (such as Chrome, Firefox, or Internet Explorer) on your connected device and type the default IP address of the modem in the address bar. The default IP address for CBN CH8568 modem is usually "192.168.0.1" or "192.168.100.1". Press Enter to access the modem's administration page.
• Step 3: Log in to the Modem
  You will be prompted to enter the login credentials for the modem. The default username and password for the CBN CH8568 modem are usually "admin" (without quotes) for both fields. If you have changed the login credentials previously and don't remember them, you may need to perform a factory reset on the modem.
• Step 4: Navigate to the Wireless Settings
  Look for a tab or option related to "Wireless" or "WiFi Settings" and click on it to access the wireless configuration page.
• Step 5: Change the WiFi Name (SSID)
  On the wireless configuration page, you should see a field displaying the current WiFi name (SSID). Delete the existing name and enter a new name for your WiFi network. Choose a unique and easily recognizable name that you would like to use.
• Step 6: Change the WiFi Password
  Below or near the WiFi name (SSID) field, you will find an option to change the password or passphrase for your WiFi network. Locate the field where the current password is displayed and enter a new password of your choice. Make sure to choose a strong and secure password.
• Step 7: Save the Changes
  After entering the new WiFi name and password, look for a "Save" or "Apply" button on the page. Click on it to save the changes you made to the WiFi settings.
• Step 8: Reconnect to WiFi
  Once the changes are saved, the modem will apply the new WiFi name and password. You will need to reconnect your devices to the WiFi network using the new name and password. Make sure to update the WiFi network name and password on all devices that were previously connected to your WiFi network.

Follow the steps below to change the Name and Password for your Wireless Internet:

1. Connect your laptop/computer directly with the modem using an Ethernet cable.
2. Navigate to the modem's web interface at: http://192.168.0.1
3. Enter the username "cusadmin" (lowercase).
4. Enter the current password (case sensitive) found on the white sticker on your modem.
5. Click Wireless at the top of the page.
6. Click 2.4G, 5G, or Guest network at the top of the page, to select a network to change the password for.
7. Under Multiple SSID Setting, type a new network password in the Passphrase field.
8. Click Save before closing the windows.

Follow the steps below to change the Name and Password for your Wireless Internet:

1. Connect your laptop/computer directly with the modem using an Ethernet cable.
2. Navigate to the modem's web interface at: http://192.168.1.1
3. To enter the modem configurations, use the Username and Password from the below 5 options:
   Admin / Admin123
   Admin / Zte@Consumers251
   admin / Onet345Ns87r
   Admin / CCI@AviationRd465
   admin / admin0000
4. Click on Local Network > WLAN > WLAN Basic > WLAN SSID Configuration.
5. Look for SSID Name and WPA Passphrase for both 2.4GHz and 5GHz
6. Make appropriate changes in these and click on Apply.

Please follow the below steps to change the Username and Password for your primary internet account:

1. Please connect the laptop/computer directly with the internet modem using an ethernet cable.
2. Open any browser like Google Chrome, etc. and you need to enter the link 192.168.0.1
3. On the homepage it will ask you Username and Password, so you need to search on the modem for the Admin Username and Admin Password. It will be there below of the modem.
4. You need to enter the same and you will be logged in. Then you will have to click on Wireless from the top options.
5. Then you will find an option as Primary Network at the left corner please click on that option.
6. Then in the middle of the page you will find the option as Network Name (SSID); that box so you can edit the username as you wish.
7. Then you will see an option WPA Pre-Shared Key; in that box, you can edit the password you wish for.
8. Then click on the option Apply.
9. Your Username and Password will be changed, and you can

Please follow the below steps to provision your SmartRG SR616AC modem

1. Connect your laptop/computer directly with the modem using an Ethernet cable.
2. Navigate to the modem's web interface at: http://192.168.1.1
3. Enter the password "admin" (lowercase).
4. Click on "Manage Gateway" to enter interface
5. Click on "Advanced Setup" -> "WAN Service" (Left Menu)
6. Click "Edit" in front of "ppp0.0" interface
7. Enter your PPP Username and Password (Note: To know your PPP username and password please contact the support team)
   PPP Username:
   PPP Password:
   PPPoE Service Name: Telcan
8. Click the "Next" button, and then click again for the next three screens and then click "Apply/Save"
9. Click "UP" under Action to connect immediately, or wait for auto-connect and ensure that all three of the POWER, DSL and INTERNET lights are green.

Follow the steps below to change the Name and Password for your Wireless Internet:

1. Connect your laptop/computer directly with the modem using an Ethernet cable.
2. Navigate to the modem's web interface at: http://192.168.1.1
3. Click on the Basic Configuration link. (Top right corner)
4. Click on the Wireless link.
5. 2.4GHz Instructions:
   1. Click on the 2.4GHz Wireless link.
   2. Check the Enable Wireless box.
   3. Set the SSID to your desired wireless network name.
   5GHz Instructions:
   1. Click on the 5GHz Wireless link.
   2. Check the Enable Wireless box.
   3. Set the SSID to your desired wireless network name.
   4. Set the Country to Canada
   5. Set the Country RegRev to 2
   Click Apply/Save.
6. Click on the Security link.
   1. Select the SSID name that you set in above steps.
   2. Select your desired Network Authentication method.
      If you are not sure, select Mixed WPA/WPA2-PSK which is good for most customers being backwards compatible with older devices.
   3. Enter your desired WPA/WAPI passphrase (or Network Key if you selected Shared), this will be your wireless password.
   4. Click Apply/Save.

Follow the steps below to change the Name and Password for your Wireless Internet:

1. Connect your laptop/computer directly with the modem using an Ethernet cable.
2. Navigate to the modem's web interface at: http://192.168.1.1
3. Enter the username "admin" (lowercase).
4. Enter the password "admin" (lowercase).
5. Once you have logged in, select the "Wireless" option from the left-hand menu and then click on "Basic Settings" in the submenu.
6. In the "Basic Settings" menu, you will see the current Wi-Fi network name (SSID) and password (Security Key).
7. To change the Wi-Fi network name (SSID), enter a new name in the "SSID Name" field.
8. To change the Wi-Fi password, enter a new password in the "Security Key" field.
9. Click on "Apply/Save" to save the changes.
10. Once the changes have been applied, you will need to reconnect to the Wi-Fi network using the new Wi-Fi network name (SSID) and password (Security Key).

To change the WiFi name (SSID) and password of a Technicolor CGA4234DGW modem, you can follow these steps:

1. Navigate to the modem's web interface. http://192.168.0.1/
2. Enter the administrative username and password in the Username and Password fields, then click Continue.
   Username: Leave it blank
   Password: Leave it blank
3. Click Wireless.
4. Click Radio.
5. Enter the Network Name to your desired wireless network name under 2.4GHz Wireless Network.
6. Enter the Network Name to your desired wireless network name under 5GHz Wireless Network.
7. Click Save.
8. Click Security at the top menu.
9. Enter the desired wireless password into the Network Password field under 2.4GHz Wireless Network.
10. Enter the desired wireless password into the Network Password field under 5GHz Wireless Network.
11. Click Save.

If your Wi-Fi isn’t connecting, try these steps: Ensure all cables are secure. Power cycle your modem and router. Ensure Wi-Fi is enabled, and use the correct SSID and password. Reduce the distance to the router. Remove obstructions and electronics between your device and the router. Forget the network and reconnect with the password. As a last resort, reset the router to factory settings. If issues persist, please contact our support for further assistance. 

Check for outages on Telcan’s website. For updates, contact our support if no information is available online.

If you’re having Wi-Fi range issues, try moving closer to the modem. If the problem persists, contact our support for further assistance. 

To test your Internet speed, use a speed test website like speedtest.net.