Usage for all our plans is unthrottled and unlimited. We offer download speeds up to 500 Mbps. You may pick
There is no limit on the number of devices one can connect. The 50 Mbps plan is recommended for streaming simultaneously on up to 7 devices. You could have many more devices connected to the network but your experience might be affected if you simultaneously stream on more than 7 devices. We offer plans up to 500 Mbps to stream on up to 71 devices simultaneously. You are welcome to check out our website and pick a plan that best suits your need.
Please follow these steps:

  • Share your Referral Promo Code with your Friends.
  • Your Friend enters the Promo Code on the signup page.
  • You receive a $30 credit.
  • Your Friend receives a $10 credit.
Yes! You can use your own modem. A list of compatible modems can be found on the order page after the serviceability check. Once you click on “Order Now” you will see the modem option - select “Use your own”.
On the website home page, check for the box on the top that says, “Check Service Availability”. Enter your detailed address including the street number, name, unit number, unit type and postal code.
Telcan is an Internet Service Provider (ISP) that owns its own network and manages its own Internet capacity. We use the “last mile” from Rogers, Bell, and Videotron to connect the service to the customer’s premises. Therefore the in-premise installation is done by Rogers/Bell/Videotron technicians.
  • Check to make sure all of your cords and cables are securely connected to your router and modem. Sometimes a loose connection can cause problems with your Internet.

  • Restart your router and modem by unplugging them, waiting a minute, and then plugging them back in. This can help reset your Internet connection and potentially fix any issues.

  • Try connecting to the Internet using a different device, such as a laptop or phone. If you can connect using another device, then the problem is likely with the original device and not your Internet connection.

  • If you're using a wireless connection, try moving your device closer to your router to see if that improves your connection. Sometimes a weak wireless signal can cause issues with your Internet.

  • If none of these steps work, you may need to contact please contact our 24/7 bilingual support from either of the method below, Thank you!

    Live Chat / Chat en direct:

    Phone: 1-888-835-2268

    Online Inquiry:


Visit the website

1: Click on the box that asks you to enter the Address to check the Serviceability area.

2: Search for the plans that are serviceable at your address.

3: Click on "ORDER NOW" that you will find below the Internet plans.

4: Select from the options:

·        RENT: If you want a modem from Telcan.

·        BYOD (Use your own Device): If you wish to use your own modem and router

·        BUY: If you wish to purchase the modem from Telcan.

5: Click on Confirm once you have selected the modem options.

6: Under the Type of installation:

·        NEW INSTALLATION: If you wish to place a new order

·        TRANSFER EXISTING CABLE: If you wish to transfer the services from your previous provider

7: Please select from the following:

YES: If there is an existing line at your premises (DSL/Cable)

NO: If there is no line and you need a technician at your premises for Installation

8: Select the date and time as per your convenience and click on confirm.

9: Check for the summary and click on confirm 

10: Fill in the mandatory information and click on the terms and conditions checkbox.

11: Click on submit and you will be able to successfully place an order.


  1. Your CBN modem/router, plugged in and powered on.

  2. A computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.

  3. A connection between your device and the modem- We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the CBN, but you can also do this using WiFi.
  1. Open a Web Browser and go to

  2. Username: cusadmin

  3. Password: CM MAC address (in upper-case).

  4. Click on Wireless at the Top 

  5. Click on Security to change details like the SSID and Password

    Please follow the below steps to change the Username and Password for your primary internet account:
    1. Open a web browser.

    2. Enter "" in the address bar. 

    3. Enter the username "cusadmin" (lowercase).

    4. Enter the current password (case sensitive) found on the white sticker on your modem.

    5. Click Wireless at the top of the page.

    6. Click 2.4G, 5G, or Guest network at the top of the page, to select a network to change the password for.

    7. Under Multiple SSID Setting, type a new network password in the Passphrase field.

    8. Click Save before closing the windows
                1. Please connect the laptop/computer directly with the internet modem using an ethernet cable.

                2. Open any browser like Google Chrome, etc. and you need to enter the link
                3. To enter the modem configurations, use the Username and Password from the below 5 options:
                Admin / Admin123
                Admin / Zte@Consumers251
                admin / Onet345Ns87r
                Admin / CCI@AviationRd465
                admin / admin0000 
                4. Click on Local Network>>WLAN>>WLAN Basic>>WLAN SSID Configuration.
                5. Look for SSID Name and WPA Passphrase for both 2.4GHz and 5GHz
                6. Make appropriate changes in these and click on Apply.

                Please follow the below steps to change the Username and Password for your primary internet account:

                1. Please connect the laptop/computer directly with the internet modem using an ethernet cable.

                2. Open any browser like Google Chrome, etc. and you need to enter the link

                3. On the homepage it will ask you Username and Password, so you need to search on the modem for the Admin Username and Admin Password. It will be there below of the modem, 
                4. You need to enter the same and you will be logged in. Then you will have to click on Wireless from the top options.
                5. Then you will find an option as Primary Network at the left corner please click on that option.
                6. Then in the middle of the page you will find the option as Network Name (SSID); that box so you can edit the username as you wish.
                7. Then you will see an option WPA Pre-Shared Key; in that box, you can edit the password you wish for.
                8. Then click on the option Apply.
                9. Your Username and Password will be changed, and you can